Delivery time:
The delivery time of the orders from their departure from the warehouse is:
-Within the European Union: 4 to 7 days*
-For the Rest of the World: 10 to 14 days*
Deadlines for purchases by quantity (See below)
You must bear in mind that these deadlines are business days and are counted from their departure from our warehouse *.
These delivery periods are merely indicative, since they depend on the complete availability of the ordered items and the postal delivery service in your country. However, parfumbuy.com will endeavor to respect the delivery deadlines in the shortest time possible, not being responsible in case of exceeding the 45 business days period due to product availability problems. In the event that any of the items requested is not available at the time of purchase, parfumbuy.com will manage your order as soon as possible, and once the stock is replaced, it will be sent to you within the indicated deadlines. In the event that the requested items are definitely out of stock for reasons beyond our control, the customer may replace said products with others of similar value, without causing additional costs.
In the orders of more than one item, in which one (s) of the products is not in stock, two types of shipping can be made. A single shipment that will be made when all products are available; and two or more shipments when the remainder are received. In this case, the customer will only pay the costs of the first shipment, being the responsibility of parfumbuy.com the costs of subsequent shipments.
(*) The delivery period is not the same as the delivery period from our warehouse.
The delivery time is the period of time that the order takes to reach its destination since it is sent.
The delivery period from our warehouse is the same as the preparation period, that is, the time that elapses from when your order is received and payment is confirmed, until it is delivered to the postal service. The period of departure from the warehouse is variable and depends on the total existence of the products in stock, which may mean that the indicated period is extended until the complete replacement of items, not exceeding 60 business days.
All the aforementioned terms will count from the moment parfumbuy.com receives the total amount of the order by the means of payment selected by the customer.
The delivery date mentioned in the order confirmation is only indicative, consequently, a possible delay in delivery cannot be sufficient cause to request the cancellation of the order or to claim damages for it.
Delivery will be made to the delivery address indicated by the customer when placing the order.
Purchases by quantity:
Purchases that exceed 10 units of the same brand, the same item, or the same category, are considered sales by quantity and a 30-day preparation period applies. Shipping times are the same as for any purchase. Review delivery times in this section.
Delivery:
European Union
The delivery will be made to the address indicated by the customer, which may be different from their habitual residence or their billing address, and can also be sent to their place of work or even to a third person to whom they want to make a gift. Shipments within Europe are made from any of our European warehouses through the postal companies of Deutsche Post (Germany), Correos (Spain) or LaPoste (France) and the most convenient shipping method will be used for each warehouse, regardless of the option chosen at the time of purchase. In any of the cases, except in shipments under the free shipping promotion*, the identification of the buyer or the person to whom the order is addressed will be required by means of an official document that identifies him (ID, passport, residence card, driving license) and signature of the recipient.
The departure of your shipment from the warehouse in Germany will be prioritized, unless for stock reasons it is necessary to ship from another European warehouse, which does not entitle you to any claim.
In the event that a shipment cannot be delivered and the causes are attributable to it, as many shipments as necessary may be made (once we have received the returned shipment), and the expenses generated by these shipments must be paid by the customer, upon payment of additional costs.
Rest of the world
The delivery will be made to the address indicated by the customer, which may be different from their habitual residence or their billing address, and can also be sent to their place of work or even to a third person to whom they want to make a gift. Shipments within Europe are made from any of our European warehouses through the postal companies of Deutsche Post (Germany), Correos (Spain) or LaPoste (France) and the most convenient shipping method will be used for each warehouse, regardless of the option chosen at the time of purchase. In any of the cases, except in shipments under the free shipping promotion*, the identification of the buyer or the person to whom the order is addressed will be required by means of an official document that identifies him (ID, passport, residence card, driving license) and signature of the recipient.
The departure of your shipment from the warehouse in Germany will be prioritized, unless for stock reasons it is necessary to ship from another European warehouse, which does not entitle you to any claim.
In the event that a shipment cannot be delivered and the causes are attributable to it, as many shipments as necessary may be made (once we have received the returned shipment), and the expenses generated by these shipments must be paid by the customer, upon payment of additional costs.
Responsibility in International Orders:
All items shipped internationally are shipped discreetly via the postal service of Correos.es, Laposte.fr, or DeutschePost.de, depending on the warehouse supplying the goods. Once your order has been shipped, a tracking number will be sent to your email address where you can check the delivery status of your order at any time.
Delivery times vary by season, however you can expect delivery to Canada and the Americas in 10 business days, to the Middle East it varies greatly but Israel can take up to 30 days.
All duties and taxes to destination countries are borne by the buyer. The payment made for your order includes only the items purchased and postage costs. Any other additional charges are the responsibility of the buyer. Customs guidelines and laws vary from country to country. It is up to the buyer to ensure that the product is legal to import into the country of destination and to be properly informed of the tariffs and customs procedures of their country. parfumbuy.com is NOT responsible for any legal action or confiscation of the products shipped.
In the event that an order is not picked up by the customer for reasons attributable to the customer, such as refusing to receive it, unsuccessful delivery attempts or not managing customs procedures for delivery, the customer will be considered to have withdrawn from their purchase and will not have the right to any kind of reimbursement, claim or compensation. In the event that within the following 14 days you request that your order be sent again, you must bear the corresponding shipping and processing costs. In no case can the reshipment of a rejected order be claimed after 14 days from the confirmation of the withdrawal.
Any action taken by the postal service and the customs authorities of your country with respect to the delivery of your order, such as negligence, omission, confiscation or violation of the laws, exempt us from any responsibility, discharging said responsibility to the client, and in any case , even if the merchandise is returned to our warehouses, the client will NOT be able to request a reshipment, reimbursement of the amount paid, or make any type of claim.
parfumbuy.com ships to most countries, however, we will not ship to countries with a high rate of fraud or in specific cases we reserve the right to reject, cancel, or request additional information if we believe that your order may be of high risk.
Responsibility:
If an order does not reach its destination for any reason attributable to the transport company, parfumbuy.com will assume full responsibility *, claiming the shipment from the responsible company, and once the situation of the same is known, we will proceed to make a new shipment of the order, taking care of the costs of the new shipment without causing any type of expense to the customer.
* Our liability is limited in the event that the order could not be delivered for reasons attributable to the customer, such as absence, not collected within the stipulated deadlines, error in the address provided or any other reason that demonstrates responsibility. In any of these cases, once the returned order has been received, the customer will be notified by e-mail, who must give his consent for the forwarding at the customer's expense.
If instead of requesting a reshipment, a refund of the order is requested, in the event that the responsibility for not being able to deliver the order corresponds to the customer, the refund will be processed with the same terms and conditions of a standard refund, except that in this case The amount corresponding to the shipping cost in force at the time of purchase will be deducted from the total paid (even if you have used a free shipping coupon) plus a fee of 25 euros corresponding to packaging and management.
Returns and exchanges:
The products offered in our store for intimate use, or any perfumery or cosmetic item, for health and hygiene reasons, will not be possible to make returns or exchanges once opened, except for changes due to defects in a product, after verifying it. Due to the current situation of the COVID-19 Pandemic, for health reasons we have further restricted the products and the conditions for returns or exchanges.
In the case of textile products, except underwear, swimsuits or the like, it is possible to request a change in size within 14 calendar days of receiving the product. To request a change you must contact our customer service who will guide you on the steps to follow. The shipping costs derived from a return due to a change in size will be borne by the customer and must use a registered shipping service that allows tracking.
For the replacement of defective products, the customer will have 14 calendar days from receipt of the order to make a claim. The replacement of products is possible if they have arrived directly in poor condition (obvious damage to the item, non-aesthetic, damage to its packaging or small common defects in the manufacturing process) or spilled (in the case of liquid).
To request an exchange for a defective product, you must contact our customer service and request an RMA (Return Merchandise Authorization) with the following information:
-Order number or the e-mail address used for your purchase
-Defective products)
-Problems found)
Once the return is authorized, the customer must send the defective products through a registered shipping service that allows them to be tracked, and upon receipt they will go to the warehouse to check the product and approve the replacement. If we approve the replacement of the products, we will replace said items with others of the same price and characteristics that will be sent in a new postal shipment.
If at the time of the claim we do not have stocks of the defective products, they will be replaced by others of similar characteristics and price, communicating this situation to the customer in advance.
Refunds and Unclaimed Order
The maximum term to request a refund for an order that has not been received is 60 days. After this period it is not possible to make a refund.
If you have not received your order within this period, and we have not received the returned shipment either, we will open a claim with the transport service to find out the status of your shipment. If the delivery has not occurred due to the customer, we can make a new shipment charged to the shipping costs. If the delivery has not been made due to a charge attributable to the transport company or to our fault, we can make a new shipment without extra charges.
If instead of requesting a reshipment, a refund of the order is requested, in the event that the responsibility for not being able to deliver the order corresponds to the customer, the refund will be processed with the same terms and conditions of a standard refund, except that in this case The amount corresponding to the shipping cost in force at the time of purchase will be deducted from the total paid (even if you have used a free shipping coupon) plus a fee of 25 euros corresponding to packaging and management.
If you require a refund, you must request it from your customer account in the "Shipping and Returns" section, by filling out and sending the "Refund Request Form". Refund requests by other means will not be accepted.
Refunds will be made in the same payment method used when making your purchase, unless for exceptional reasons it could not be made in that medium, it could be made by another method with prior authorization from the financial department.
The time frame for processing a refund is 2-4 weeks from the date of your request. You should keep in mind that it may take several days to see the refund in your account, or even 4 to 8 weeks in case you made your payment by card. In case you do not see your refund within the mentioned periods, we recommend you check with your bank.
If you have not received an order and we have confirmation of delivery, and we have not received the returned shipment either, the maximum period you have to claim the non-receipt of your order is 3 months, which is the period we have to claim the transport service for said shipment.
Once this period has passed without you having claimed it, we will consider the delivery confirmed and it will no longer be possible to claim it or request any compensation or reimbursement for it.
Conditions for Custom Orders:
These conditions refer to products not available in our online catalog.
Requests for made-to-measure items, on request or with special instructions, cannot be canceled once confirmed, accepting the conditions of sale by means of an email message from the customer's account. These orders will be paid in full before placing the order with our suppliers and due to the special characteristics of the products ordered, they may be served in several partial shipments until the entire purchase is completed. If the delivery is made in this way, the transport costs will only be charged once and for a single shipment, since the rest, regardless of the quantity, will be borne by our company.
These conditions of service have been reviewed and modified on January, 2022 and may be subject to changes without prior notice.
